The Problem
I have met many refuse collection managers over the last twelve months whom are dissatisfied and quietly fuming into their RCVs about the overselling of CRM into local authorities.
Many of them have been told that the corporate CRM will provide not only all the ‘front end’ citizen facing functionality required – logging a missed bin call, providing rounds information - but also the ‘back end’ operational management functionality – rectification jobs, bin maintenance schedule, Duty of Care Certificates, cesspool emptying rounds, split billing, etc. But after the initial implementation in the call centre many refuse managers are left waiting, and waiting, and waiting for back end functionality that never arrives!!!
Councils face significant challenges to improve efficiency, handling an increasing number and variety of transactions at first point of contact. A CRM system sounds like the perfect answer – on the face of it.
Just one example of how CRM is failing refuse managers is in the area of Special/Bulky Collections. Simply taking a call and emailing a service request for a special/bulky collection to the depot can be fraught with problems. What if:
• the bulky items consist of an oversize fridge and a sofa which requires different vehicles
• the vehicle has capacity for just one ‘normal’ size item on the allotted day
Another example relates to the age old ‘missed bin’ complaint. When a citizen calls the contact centre at 10am saying that the morning kerbside collection round missed the bin most call centre operatives log it without question then send the information to the depot. In reality, the bin “was not presented” or was “contaminated with garden waste) which had been logged on the paper round sheet but still with the driver on the round at 10am!
The Answers
So what is the answer? An interface between the CRM system and a specialist waste management solution with a mobile (PDA or similar) module (see diagram below) will enable a ‘joined-up’ service ensuring that, at first point of contact, the citizen and CRM operative can agree an appointed service, with the appropriate vehicle as well as having the very latest details of how the kerbside round is progressing in ‘real time’ – so no more missed bins (unless they are genuine)!
But how do heads of service resist the pressure to rely solely on a ‘corporate call centre’? I think the answer is to learn from the experience of others perhaps through APSE or PSNet, obtain evidence of the failings of CRM, and develop a business case for a specialist waste management system to operate in tandem with the CRM.
Only through integration between a specialist waste management system and CRM can waste management departments provide a true ‘joined-up’ service providing the citizen with ‘closure’ at first point of contact.
Apr 16, 2008
Create Chm HTML Help Files Easily
Easily Create .CHM Files
Introduction to HTML Help CHM format
Nowadays, HTML Help CHM is the standard help format used in most modern Windows applications. An HTML Help system is completely stand-alone and can be distributed as a single file (for example, "My_Help_File.CHM"). Thus, a CHM file is practically a kind of the portable formats for technical documentation, which can be opened on all Windows PCs since Windows 98. Thus, any Windows user will be able to open such a file under Windows 98, ME, 2000, XP, and the latest Vista operating system as well.
An HTML Help CHM file includes all the features to provide the end-user with easily navigated tutorial. Everybody of us is probably familiar with the HTML Help viewer, which has the Table of Contents, alphabetical Index, and the Search feature, located on the navigation pane to the left side from the help topic text.
How do I create CHM HTML Help Files?
In fact, there are various tools in the marketplace from primitive applications to complex and expensive systems for writing technical documentation that support HTML Help as an output format. However, the common problem of that software is their non-intuitive and sluggish interface, complexity, and high price of about $999 per license or even more! Moreover, you will have to spend a lot of time on learning the tool before can create even a simple CHM file for your software product. Now you may be asking if there is another solution to make the process of creating CHM help an easier way. Fortunately, the answer is "yes".
HelpSmith has an alternative vision of creating CHM Help. If you download and try HelpSmith available on the vendor's web site, you will be surprised by its straightforward and easy-to-use user interface. There's actually NO learning curve like in many other help authoring products making you spend hours to figure out how to add new help topic. Once you have installed HelpSmith on your computer, you can type "Hello, World", click a button and here is it - your first help file in the HTML Help format. Then you can easily add new help topics, create hyperlinks, help windows, insert graphical files and everything the HTML Help system allows you to do; the process of working is actually as simple as working with Microsoft Office applications.
Creating CHM Files with HelpSmith
HelpSmith allows you to easily create CHM HTML Help files. Based upon the WYSIWYG ("What-You-See-Is-What-You-Get") principle, HelpSmith provides you with a powerful text editor making the biggest part of working on a help system - writing and editing help topics - a pleasure to do. Use graphical images, insert full-featured tables, create hyperlinks, finally, and check spelling as you type just like in Microsoft Word. Also, you will be able to create the Table of Contents and the keyword Index for your CHM help system just in several minutes. Among other important HelpSmith features are the abilities to create Web Help and printed documentation from the same source help project.
Microsoft HHC.EXE compiler
CHM is not an open file format. So how do third party products allow you to create it? Like other help authoring tools, HelpSmith uses the HHC.EXE help compiler to create CHM Files from the source project. The HHC.EXE HTML Help compiler is freely available with the Microsoft HTML Help Workshop package which can be downloaded from the product's home page. Once HTML Help Workshop is installed, you should follow these simple steps to link HHC.EXE with HelpSmith:
* Choose "Options\Tools" from the menu.
* Select "General\Compilers" on the left sidebar.
* Specify the full path to the "HHC.EXE" file on your computer (for example, "c:\Program Files\HTML Help Workshop\HHC.exe").
* Click the OK button to save the changed parameters.
The compiler is installed, the process of working with HHC.EXE is completely transparent to you, making it a breeze to create CHM HTML Help documentation.
Introduction to HTML Help CHM format
Nowadays, HTML Help CHM is the standard help format used in most modern Windows applications. An HTML Help system is completely stand-alone and can be distributed as a single file (for example, "My_Help_File.CHM"). Thus, a CHM file is practically a kind of the portable formats for technical documentation, which can be opened on all Windows PCs since Windows 98. Thus, any Windows user will be able to open such a file under Windows 98, ME, 2000, XP, and the latest Vista operating system as well.
An HTML Help CHM file includes all the features to provide the end-user with easily navigated tutorial. Everybody of us is probably familiar with the HTML Help viewer, which has the Table of Contents, alphabetical Index, and the Search feature, located on the navigation pane to the left side from the help topic text.
How do I create CHM HTML Help Files?
In fact, there are various tools in the marketplace from primitive applications to complex and expensive systems for writing technical documentation that support HTML Help as an output format. However, the common problem of that software is their non-intuitive and sluggish interface, complexity, and high price of about $999 per license or even more! Moreover, you will have to spend a lot of time on learning the tool before can create even a simple CHM file for your software product. Now you may be asking if there is another solution to make the process of creating CHM help an easier way. Fortunately, the answer is "yes".
HelpSmith has an alternative vision of creating CHM Help. If you download and try HelpSmith available on the vendor's web site, you will be surprised by its straightforward and easy-to-use user interface. There's actually NO learning curve like in many other help authoring products making you spend hours to figure out how to add new help topic. Once you have installed HelpSmith on your computer, you can type "Hello, World", click a button and here is it - your first help file in the HTML Help format. Then you can easily add new help topics, create hyperlinks, help windows, insert graphical files and everything the HTML Help system allows you to do; the process of working is actually as simple as working with Microsoft Office applications.
Creating CHM Files with HelpSmith
HelpSmith allows you to easily create CHM HTML Help files. Based upon the WYSIWYG ("What-You-See-Is-What-You-Get") principle, HelpSmith provides you with a powerful text editor making the biggest part of working on a help system - writing and editing help topics - a pleasure to do. Use graphical images, insert full-featured tables, create hyperlinks, finally, and check spelling as you type just like in Microsoft Word. Also, you will be able to create the Table of Contents and the keyword Index for your CHM help system just in several minutes. Among other important HelpSmith features are the abilities to create Web Help and printed documentation from the same source help project.
Microsoft HHC.EXE compiler
CHM is not an open file format. So how do third party products allow you to create it? Like other help authoring tools, HelpSmith uses the HHC.EXE help compiler to create CHM Files from the source project. The HHC.EXE HTML Help compiler is freely available with the Microsoft HTML Help Workshop package which can be downloaded from the product's home page. Once HTML Help Workshop is installed, you should follow these simple steps to link HHC.EXE with HelpSmith:
* Choose "Options\Tools" from the menu.
* Select "General\Compilers" on the left sidebar.
* Specify the full path to the "HHC.EXE" file on your computer (for example, "c:\Program Files\HTML Help Workshop\HHC.exe").
* Click the OK button to save the changed parameters.
The compiler is installed, the process of working with HHC.EXE is completely transparent to you, making it a breeze to create CHM HTML Help documentation.
Livelink With Search Engine Optimisation
For a website to be truly successful, it must have traffic, and lots of it. Not just random traffic, but targeted traffic, visitors who are searching the web specifically for the kinds of services and products your company offers.
SEO involves optimising your website for a set of words or phrases relevant to your business and inviting search engines to spider the site. It is an ongoing process and regular submissions are made to search engines in a conscious effort to push your site towards the top of a results list for specific search terms.
Rankings are regularly analised and we produce quarterly reports keeping you informed of your position within the search engines. All of our web packages come with web statistics software as standard. It gives you unlimited access to web statistics, allows you to track visitors and other activity on your website. Find out which pages are popular or unpopular, find out the number of unique visitors the site has had and then produce graphs to compare stats within a date range.
SEARCH ENGINE STRATEGIES
* Good copy that captures your reader's attention
* Write a page title - Write a descriptive title for each page of 5 to 8 words.
* Write a description META Tag - Some search engines include this description below your hyperlinked title.
* Include your keywords in Header Tags H1, H2, H3 - Search engines consider words that appear in the page headline and sub heads to be important to the page
* Make sure keywords are in the first paragraph - Search engines consider words that appear in the first paragraph to be important to the page
* Use keywords in hyperlinks - links are seen as important
* Make your navigation system search engine friendly
LINKING STRATEGIES
* Submit your site to Specialised Key Directories- the important search engines robotically index the Web
* Submit your site to Trade websites- e.g. trade associations
* Request Reciprocal Link- link exchange
* Write articles for others to use in their newsletters
* Issue news releases
OTHER STRATEGIES
* Promote your site in online forums
* Provide 'send link to a collegue'
* Ask visitors to bookmark your site
* Exchange Ads with complimentary businesses
SEO involves optimising your website for a set of words or phrases relevant to your business and inviting search engines to spider the site. It is an ongoing process and regular submissions are made to search engines in a conscious effort to push your site towards the top of a results list for specific search terms.
Rankings are regularly analised and we produce quarterly reports keeping you informed of your position within the search engines. All of our web packages come with web statistics software as standard. It gives you unlimited access to web statistics, allows you to track visitors and other activity on your website. Find out which pages are popular or unpopular, find out the number of unique visitors the site has had and then produce graphs to compare stats within a date range.
SEARCH ENGINE STRATEGIES
* Good copy that captures your reader's attention
* Write a page title - Write a descriptive title for each page of 5 to 8 words.
* Write a description META Tag - Some search engines include this description below your hyperlinked title.
* Include your keywords in Header Tags H1, H2, H3 - Search engines consider words that appear in the page headline and sub heads to be important to the page
* Make sure keywords are in the first paragraph - Search engines consider words that appear in the first paragraph to be important to the page
* Use keywords in hyperlinks - links are seen as important
* Make your navigation system search engine friendly
LINKING STRATEGIES
* Submit your site to Specialised Key Directories- the important search engines robotically index the Web
* Submit your site to Trade websites- e.g. trade associations
* Request Reciprocal Link- link exchange
* Write articles for others to use in their newsletters
* Issue news releases
OTHER STRATEGIES
* Promote your site in online forums
* Provide 'send link to a collegue'
* Ask visitors to bookmark your site
* Exchange Ads with complimentary businesses
Salon Computer Systems
Salon computer systems should be equipped with the features and functionalities that enable you to perform your everyday functions in your salon. Whether you want to use only a notebook or want to maintain worksheets for your customers all the facilities should be their in your salon computer system.
Salon computer systems are comprised of both hardware and software. Beside the monitor, CPU, mouse and keyboard there should be cash drawer, barcode scanner, thermal receipt printer included in hardware category for salon computer systems. Salon POS systems can also be used to make your business growing. With these systems, while working on customer’s account you can get the receipt in just the single click of mouse.
If you have a salon POS system then electronic calculation, credit card processing, automatic billing of day to day activities are just available on a single click of mouse.
Salon computer systems software should make you able to manage your salon in a better way. By using salon computer system you can perform day to day activities in your salon conveniently which involves managing clients, products, payrolls, employee schedules and many other functions also.
The salon computer systems should not only be equipped with the management softwares that helps you to manage the business but it should also have the beauty softwares such as hair dressing softwares, makeup software, tattoos software and many others that can help your customers and clients.
Salon computer systems that are used now days have a window based interface as this is the convenient way to work. Due to window based interface it also allows you to open many windows at a time. Built in help facility should also available in salon computers systems to use various software.
The salon computer systems provide you the facility of worksheets which contains information that is previously stored and allows you to see or print out the details about a customer, a product, and sales or related to any payment. It should also provide you a way to manage your customer data. By using this software you can review the history of the discount you have offered to customer or the services that you have provided to your customer.
These salon computer systems have been helping the professional in improving and turbo charge their business. They not only help them to manage their business but many beauty softwares also attract the customers to their salons.
Before purchasing any software for your salon computer systems you should know about the most common features that your salon computer software must have. The basic function that salon software must have is the data organization option. By using this function the owner can easily find the client information and history. A good salon computers system program should also have the capability to generate the promotional emails and discount offers to customers. It should also have the financial management option that keeps track of sales and profit.
The salon computer systems can be said to efficient only if it is capable to help the owner of salon to manage the operations of his or her business.
Salon computer systems are comprised of both hardware and software. Beside the monitor, CPU, mouse and keyboard there should be cash drawer, barcode scanner, thermal receipt printer included in hardware category for salon computer systems. Salon POS systems can also be used to make your business growing. With these systems, while working on customer’s account you can get the receipt in just the single click of mouse.
If you have a salon POS system then electronic calculation, credit card processing, automatic billing of day to day activities are just available on a single click of mouse.
Salon computer systems software should make you able to manage your salon in a better way. By using salon computer system you can perform day to day activities in your salon conveniently which involves managing clients, products, payrolls, employee schedules and many other functions also.
The salon computer systems should not only be equipped with the management softwares that helps you to manage the business but it should also have the beauty softwares such as hair dressing softwares, makeup software, tattoos software and many others that can help your customers and clients.
Salon computer systems that are used now days have a window based interface as this is the convenient way to work. Due to window based interface it also allows you to open many windows at a time. Built in help facility should also available in salon computers systems to use various software.
The salon computer systems provide you the facility of worksheets which contains information that is previously stored and allows you to see or print out the details about a customer, a product, and sales or related to any payment. It should also provide you a way to manage your customer data. By using this software you can review the history of the discount you have offered to customer or the services that you have provided to your customer.
These salon computer systems have been helping the professional in improving and turbo charge their business. They not only help them to manage their business but many beauty softwares also attract the customers to their salons.
Before purchasing any software for your salon computer systems you should know about the most common features that your salon computer software must have. The basic function that salon software must have is the data organization option. By using this function the owner can easily find the client information and history. A good salon computers system program should also have the capability to generate the promotional emails and discount offers to customers. It should also have the financial management option that keeps track of sales and profit.
The salon computer systems can be said to efficient only if it is capable to help the owner of salon to manage the operations of his or her business.
Why People are Turning Towards Computer Support?
Increasing reliance on computers and products integrating the latest technology has encouraged a need for fast computer technical support services. Cashing in on the same are online computer support resources. Well! It would not be wrong to say that they are boon for computer enthusiasts and home or small businesses which need regular support for their computer systems and cannot afford hiring system administrators.
A computer user facing complexities with his/her PC now doesn’t have to wait for the technicians to come and resolve their problems. With online computer repair, they get everything in the convenience of their own premises within minutes.
The main advantages of contacting any online computer support technician are the expertise and cost efficient services. There are the technicians, software developers, computer engineers, and application specialists who hold vast experience and are Microsoft Certified, the factors which make them superior over any local computer repair showroom. Moreover, you are getting all computer related services under one roof. The services that can generally be found at all online computer support shops are compute virus removal, spyware removal, network security, remote data back up, computer network support, computer optimization, Internet optimization including other customized services.
With online computer support vendors, you can call or ask for solutions round the clock, and they are at your service. They help you resolve your PC problems remotely over the Internet. For simpler problems, you can also consider getting your PC repaired over phone. When you call any online computer support vendor, you are received by an executive who asks a few questions about your PC problems and help you decide the best course of action. The executive then transfers you the technician most qualified to handle your issue. No matter how simple or complex your problem is, these companies are always ready to fix it.
Always look out for credentials and reputation of a particular computer support provider before you subscribe yourself with it. The best way is to check the vendor’s website as it contains all the necessary information like the kind of services, pricing, qualification of technicians, and other thing you want to know about.
A computer user facing complexities with his/her PC now doesn’t have to wait for the technicians to come and resolve their problems. With online computer repair, they get everything in the convenience of their own premises within minutes.
The main advantages of contacting any online computer support technician are the expertise and cost efficient services. There are the technicians, software developers, computer engineers, and application specialists who hold vast experience and are Microsoft Certified, the factors which make them superior over any local computer repair showroom. Moreover, you are getting all computer related services under one roof. The services that can generally be found at all online computer support shops are compute virus removal, spyware removal, network security, remote data back up, computer network support, computer optimization, Internet optimization including other customized services.
With online computer support vendors, you can call or ask for solutions round the clock, and they are at your service. They help you resolve your PC problems remotely over the Internet. For simpler problems, you can also consider getting your PC repaired over phone. When you call any online computer support vendor, you are received by an executive who asks a few questions about your PC problems and help you decide the best course of action. The executive then transfers you the technician most qualified to handle your issue. No matter how simple or complex your problem is, these companies are always ready to fix it.
Always look out for credentials and reputation of a particular computer support provider before you subscribe yourself with it. The best way is to check the vendor’s website as it contains all the necessary information like the kind of services, pricing, qualification of technicians, and other thing you want to know about.
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